Privacy Policy

Information You Provide: If you register at a Site, make purchases through a Site or one of our stores, join a loyalty program, enter a contest or promotion, submit a consumer survey, photo, video or product review, sign up to receive emails or other offers or communications, we collect and store the information provided. This information includes Personal Information (information that can be used to identify you as an individual) such as your name, social media handle, email, telephone number, home address, and payment information (such as account or credit card number). You may also be asked for demographic information (such as age, product preferences, beauty needs, zip code) or location information.

Your satisfaction is very important to us. We are more than glad to accept returns for unopened and unused products within 15 days of delivery.

TO QUALIFY FOR A RETURN:

• The item must be in original condition received.
• The item must be in original packaging and unused condition.
• Items must be received back to our Fulfillment Center within 15 days of order delivery date.
• Items must have been purchased from valentinawithlove.com 

BEFORE MAKING A RETURN:

• Shipping charges are non-refundable, except in cases where we have made a shipping error.
• Shipping fee is paid by the buyer for returned shipping. We highly suggest including tracking number. If the item is lost in transit, we will not be able to complete the refund if we cannot track the returned shipment.

ITEMS NOT ELIGIBLE FOR REFUND: 

• Items marked as final sale.
• Free gifts or promotional items with retail value.
• Returns received in damaged/worn condition.
• Returns received after 15 days delivery date.
• Shipping charges, except in cases where we have made a shipping error.

WHAT HAPPENS IF I RETURN AN ITEM THAT I BOUGHT ON SALE OR USED A PROMO CODE ON?

Coupons and discount codes are allocated across all applicable items. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.

WHAT IF THERE WAS SOMETHING WRONG WITH MY ORDER?

If we have made a mistake with your order, please contact us asap and we will gladly do our best to find the best solution for you at valentinawithlove@hotmail.com 

HOW DO I RETURN?

• Please contact us and provide order number, which product/s you'd like to return and why.
• You will get a confirmation to inform if the return request qualifies and is approved or not approved.
• If it is approved, you will get a confirmation email with shipping guidelines.